Are dedicated to listening and understanding our clients’ needs;
Are committed to giving back to community;
Never lose sight of our high ethical standards;
Have a passion for excellence and delivering on our promises;
Treat everyone with respect;
Highly regard trusting relationships with our constituents (insurers, staff, clients);
Consider personal and professional growth a pillar of who we are;
Feel a proud and happy staff that has fun at work improves our own lives and the lives of our clients.
We are committed to providing you with a consistently superior client experience by:
Offering you the products — customized to your needs — of many quality insurers;
Employing an experienced and professional staff devoted to exceeding your service expectations;
Utilizing the technology that assures your transactions will be completed with uncommon ease.
1. We will provide you consistent service experiences.
We know you value the ability to conduct your business with the same people over time. Nobody enjoys the experience of getting a different service person with each 1-800 call. Our staff has been servicing the same clients for more than five years on average.
2. We will provide you high-quality insurance advice.
We know that you realize insurance is more than just a necessary evil and that the decisions you make in the purchases of your coverages have a lasting impact on your financial position. We will spell out your options clearly, so you will know the level of risk you are accepting as you make your decisions.
3. We will BE HERE when you need us.
We have been providing insurance services to the SouthCoast area since 1852, and we know that the reason we are still providing those services is that when you need us, we are here for you. After all, you buy insurance to protect yourself in case of a loss — and losses happen! We will be here in a variety of ways — from 24/7 telephone and internet claims availability to real, live people you can sit down with face-to-face to help you resolve your claim fairly. Peace of mind — it should not be underestimated!
4. We will save you money.
With many insurers to choose from, plus large discounts — like the one for insuring your home and car with Paul & Dixon –— we can make sure you are keeping your insurance costs to a minimum. Taking advantage of our annual insurance checkup not only assures you of having the proper protection, but also ensures you are minimizing your insurance expense.